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Terms & Conditions for Pixel Pop 

Last updated: 22/11/2025

These Terms & Conditions govern your use of our website pixelpopnewquay.co.uk (the “Site”) and your purchase, access to, and use of our product(s) (1 Hour Session/Carer Plus+) we offer.

Please read these Terms carefully. By accessing or using the Site or by buying, downloading or using the Product, you agree to be bound by these Terms. If you do not agree, you must not use the Site or the Product.
 

1. Parties & Ownership

This Site is owned and operated by Pixel Pop Newquay, a business registered in the UK at: 10 Chester Court, Chester Road, Newquay, Cornwall, TR7 2SB
When we refer to “we”, “us” or “our”, we mean Pixel Pop Newquay. When we refer to “you” or “your”, we mean the user or customer of the Site or the Product.

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2. Use of the Site

  1. The Site is provided to you for the purpose of purchasing our products.

  2. By using the Site, you agree that these Terms are a binding legal agreement between you and us.

  3. We may make changes to the Site, or restrict access, at our discretion.

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3. Eligibility / Who Can Use​

  1. You may not purchase or use the Product if doing so would breach any law or regulation applicable to you.

  2. If you create an account with us, you must provide accurate, current and complete information, and keep your account details up to date.

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4. Product – Purchase, Licensing, and Access

  1. When you buy the Product, you are granted an exclusive, non-transferable license to use the Product as permitted in these Terms.

  2. The licence is solely for your personal or business use (as specified at purchase).

  3. You may not resell, sublicense, redistribute, or otherwise make available the Product to third parties unless expressly permitted by us in writing.

  4. We reserve the right to refuse or cancel orders for any reason (e.g., fraud, technical error).

  5. All prices are shown in GBP (£). We may change prices at any time, and correct any pricing mistakes.

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5. Delivery / Access to Product

  1. After purchase, you will receive a confirmation email about the Product.

  2. We will use reasonable efforts to provide the Product without undue delay.

  3. We are not liable for any delay in delivery caused by issues outside our control (e.g., third-party servers, internet outages).

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6. Refund, Returns & Cancellations​​

  1. Depending on circumstances, we may offer a refund for the Product (within 24 hours of booking)

  2. Any refund granted will be made to the original payment method, unless otherwise agreed.

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7. Changes to the Product / Our Offering

  1. We may, without notice, modify or discontinue (temporarily or permanently) the Product (or any part of it).

  2. We may also change these Terms (see section on “Changes to Terms” below).

  3. We will not be liable if we decide to stop providing or supporting the Product.

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8. Warranties & Limitation of Liability

  1. We warrant that we have the right to licence the Product to you.

  2. Except where required by law, the Product is provided “as is” without other warranties, express or implied (including, without limitation, merchantability or fitness for a particular purpose).

  3. To the maximum extent permitted by law, we shall not be liable for:​

    • Any indirect, special, or consequential losses;

    • Any loss arising from your inability to use the Product.

  4. We are not liable for personal injury caused by your negligence. You must sign the waiver before playing.

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9. Intellectual Property

  1. All rights, title, and interest in the Product (including software, graphics, text, images) remain with Pixel Pop Newquay (or our licensors).

  2. You are granted only the rights expressly given in these Terms; no other rights are granted, whether by implication, estoppel, or otherwise.

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10. User-Generated Content (if applicable)

  1. If the Product allows you to upload or submit content (e.g., designs, text, images), you confirm that you have the legal right to do so.

  2. By uploading content, you grant us a royalty-free, worldwide, non-exclusive license to use, reproduce, adapt, publish, and display that content in connection with our business.

  3. We reserve the right to remove any content that violates our policies or these Terms.

11. Suspension or Cancellation of Licence / Account

  1. We may suspend or cancel your access to the Product or your account at any time, without notice, if you breach these Terms or for other legitimate reasons (e.g., security concerns).

  2. You may cancel your license or account at any time, but cancellation does not automatically entitle you to a refund unless specifically stated.

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12. Indemnification

You agree to indemnify, defend, and hold harmless Pixel Pop Newquay, its officers, directors, employees, agents, partners, and licensors, from and against any and all losses, liabilities, claims, damages, and expenses (including legal fees) arising out of or related to:

  • Your use of the Product,

  • Your breach of these Terms,

  • Your violation of any rights of a third party, or

  • Your violation of any law or regulation.

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13. Changes to Terms

  1. We reserve the right to modify these Terms at any time, at our discretion.

  2. When we make changes, we will update the “Last updated” date at the top of the Terms.

  3. If you continue to use the Site or Product after we post changes, you accept those changes.

  4. If you do not agree with the updated Terms, you must stop using the Site and Product.

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14. Governing Law & Disputes

  1. These Terms are governed by the laws of England and Wales.

  2. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Contact & Customer Support

If you have any questions or need support, you can contact us at:

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16. Promotional Communications

By purchasing the Product or signing up for our services, you agree that we may send you promotional emails about updates, new products, or offers.
You can opt out of these at any time by following the unsubscribe link in our emails, or contacting us.

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